Users that already have the Dashlane extension for Chrome installed and running are not impacted.ĭashlane says it is working on the issue, and is reminded users that they can still install the extension into alternative browsers (Safari, Firefox, or Edge) by the following the instructions it has made available in this knowledgebase article. It’s important to remember, of course, that the only affected users are those who are trying to install the Dashlane extension into their Chrome browser for the first time.

Thanks ahead for your help: we are bringing thousands of new people daily to our extension, and the experience is broken for them at the moment.įrustrating for Dashlane, frustrating for Dashlane’s users. Can you reinstate the extension while we are discussing the issue? This apparently had no effect, the extension has been removed 24h hours after. We reacted instantly by filling the permission justification form and pushing a new version. We received a first email on Friday (stating that we have 7 days to fix the issue).

The extension has been taken down very quickly.Can you be more specific and provide assistance to resolve the issue? We don’t know exactly what permission is causing the problem.However we are in the dark for the next steps: Indeed we are using a very powerful set permissions, but they are needed for Dashlane to work on everywhere. The reason invoked is User Data Privacy / Use of Permissions. Our extension (Dashlane Password Manager, 3M+ users… has been removed from the store on Saturday morning. And for the greatest ease-of-use, most people will probably appreciate having their password manager integrate with their web browser.Īnd, unlike the recent incident with the LastPass browser extension, this isn’t a case of the password manager’s developers accidentally deleting their plugin from the Chrome web store.Īccording to a message posted by Dashlane’s senior engineering manager Thomas Guillory, it was Google which removed the extension citing a data privacy concern over permissions required by the password manager to do its job. But what you can’t do right now is find Dashlane’s browser extension in either the Chrome web store or Firefox add-ons library. You can download Dashlane’s software from the official website, of course.

Dashlane not working in chrome